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FAQ

Ordering, Pickup & Delivery | Product & Storage Questions | Gifting & Corporate Orders | General & Policy Questions | Events & Custom Orders

Ordering, Pickup & Delivery

We’re located at 650 Division Rd Unit #404, Windsor, Ontario — in the same plaza as Movati Gym near Devonshire Mall. There’s lots of free parking, including accessible spots.

We’re open Tuesday, Wednesday & Thursday from 10am to 6pm, Fridays & Saturday 10am – 8pm and Sundays from 12pm to 4pm. We’re closed on Mondays.

We now offer a selection of ready-made grab-and-go cakes at our new location. If you’re looking for a high-quality cake at the last minute, we may have just what you need. Stop by the bakery or call us to check what’s available. If you’d like, we can even hold a cake for you for a few hours.

Just visit https://stacibakes.order-online.ai/#/, choose your items, and follow the steps to checkout. It only takes a minute!

We recommend ordering at least 48 hours in advance for most items. For larger or custom orders, try to order 5–7 days ahead if possible.

We don’t offer same-day online orders, but we always have a full selection of grab-and-go treats available in-store.

If your pickup date is still a few days away, we’ll do our best to accommodate changes. Please call us during business hours at 519‑948‑3163.

Deliveries are made between 10:30 am–1:30pm, Thursday, Friday & Saturday. On busy days your order may arrive slightly after 1:30.

We deliver throughout Windsor and Essex County. Delivery fees vary by distance and are calculated at checkout.

If you missed a pickup, your order will be held until the next business day. For missed deliveries, we’ll contact you to arrange a new time (an extra fee may apply).

We accept Visa, Mastercard, debit, and Staci Bakes gift cards. All online payments are secure. We also accept cash in the bakery.

For large orders, absolutely. Otherwise, our online ordering system is the fastest and easiest way to place an order.

Yes, just let us know in the order notes. For delivery, we’ll drop it at your door and text you when it’s arrived.

Online, enter your gift card number at the payment screen.

Definitely. You’ll have the option to add a personalized message during the online checkout process.

Product & Storage Questions

Keep them refrigerated in their original box until you’re ready to serve. Let them come to room temperature for 30–60 minutes before enjoying.

Yes! Our cupcakes, Butter Bites, and cakes freeze well. Wrap them tightly and store for up to 30 days.

Our cakes typically serve 4 – 25 people depending on slice size. We’re happy to guide you based on your event size. When you choose your cake size online it will show how many people it will serve.

Yes! Every item is made from scratch in-house including most of our toppers, fillings, drizzles etc.. with premium ingredients and no shortcuts.

We are not a nut-free facility. While some items don’t contain nuts, cross-contamination is possible.

Not at this time, but we’re always exploring new recipes. Stay tuned to our menu for updates!

Yes. Many of our items contain dairy, eggs, gluten and nuts. Don’t hesitate to ask if you have questions.

We rotate seasonal and limited-time flavours every 4-8 weeks. Follow us on social media for updates!

They’re a perfect blend between a sugar and shortbread cookie topped with a swirl of our signature buttercream — soft, sweet, the perfect size and totally addictive.

We do not make custom cakes. Yet many cakes you see on our online menu, we can customize the colour of the cake, sprinkles or even the piping. If your goal is elegant, decadent, light and fun … let us know who it’s for and we will do our best!

Yes, we can write a short message on some of the cakes. If not we will write on the cake board.

If you have a large order and need a custom colour or look, feel free to reach out to us. We will be happy to work with you so you get the cupcakes and butterbites you want.

We do our best to match your requested colours. Share your party theme or inspiration photos and we’ll make it beautiful.

Gifting & Corporate Orders

Yes! You can purchase a physical gift card in-store or an e-gift card online. They make the perfect gift for birthdays, thank-yous, or just because.

We offer local delivery across Windsor and Essex County. For gift deliveries outside of that area, feel free to contact us — we may be able to help with a special request.

Yes! We are launching branded gift options (as of January 2026) with your company logo, custom printed stamps, and personalized messages for an extra special touch.

Absolutely. We work with realtors, offices, and companies of all sizes to create memorable client gifts, thank-you boxes, and holiday treats.

Yes! Online, you can choose a future delivery date at checkout. It’s super easy!

General & Policy Questions

Both! We welcome walk-ins for grab-and-go items. For custom orders or large quantities, we recommend ordering in advance to guarantee availability.

We always aim to make things right. If something isn’t what you expected, please contact us within 24 hours of pickup or delivery and we’ll do our best to fix the issue! Our goal is 100% customer satisfaction, and life long customers.

Orders canceled with at least 48 hours’ notice may be eligible for a full refund or store credit. Custom or large event orders require more notice — reach out for details.

We’re always looking for great people to join our team! Visit our Careers page or follow us on Instagram and Facebook for updates on job openings.

Seasonal menus and holiday boxes are posted right on our website and social media pages. Join our email list to get updates first!

Events & Custom Orders

We bake for weddings, showers, birthdays, corporate events, school functions, fundraisers, and more. Whether you need 2 dozen or 1000 cupcakes, we’ve got you covered.

For large events, we recommend booking 2 – 3 weeks in advance. Weddings or custom dessert tables should be booked even earlier to ensure availability.

We don’t offer full service or setups at this time, but we’ll provide beautifully packaged treats perfect for self-serve dessert tables. Yet we do offer a delivery service and can deliver it to your event.

Yes! We have a food-safe printer and can print logos, names, or photos onto edible icing paper — great for weddings or corporate branding

Yes, weekend pickup is available during store hours. Weekend delivery is limited and fills quickly, so we recommend booking early.

We offer tasting boxes and consultations for weddings or large-scale events. Just contact us to book a date and we’ll guide you through the options.

Yes! We’ll work with you to design custom gifting options that reflect your theme, brand, and budget.